All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
Product returns and changes are possible for purchases made directly from the KANNABIO eshop, all working days of the week and within 15 days from the date of purchase.
In case of personal purchase, you should definitely have the receipt or invoice with you.
Returned products must be in their original condition (closed, unused packaging), including all labels that identify the product. Otherwise, product returns may not be accepted.
For returns of products purchased during a discount period, the price is the price valid on the return date. In case you want to replace a product you bought at a discount with another that is also sold at a discounted price, the price difference between the two products is paid in cash by the customer, depending on whether the newly selected product is cheaper or more expensive.
If you wish to return a product during a discount period, but the product was purchased without a discount, the original product price applies for the change.
If you want to return an item purchased without a discount during a discount period, then the change will be made to the original prices (before the discount) of both products.